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Commit be0a8d15 authored by yanghao's avatar yanghao
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feature: 添加客户投诉

parent 527f8dd6
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src/api/ecw/customerComplaint.js 0 → 100644
View file @ be0a8d15
import request from '@/utils/request'
// 创建客户投诉
export function createCustomerComplaint(data) {
return request({
url: '/ecw/customer-complaint/create',
method: 'post',
data: data
})
}
// 更新客户投诉
export function updateCustomerComplaint(data) {
return request({
url: '/ecw/customer-complaint/update',
method: 'put',
data: data
})
}
// 删除客户投诉
export function deleteCustomerComplaint(id) {
return request({
url: '/ecw/customer-complaint/delete?id=' + id,
method: 'delete'
})
}
// 获得客户投诉
export function getCustomerComplaint(id) {
return request({
url: '/ecw/customer-complaint/get?id=' + id,
method: 'get'
})
}
// 获得客户投诉分页
export function getCustomerComplaintPage(query) {
return request({
url: '/ecw/customer-complaint/page',
method: 'get',
params: query
})
}
// 导出客户投诉 Excel
export function exportCustomerComplaintExcel(query) {
return request({
url: '/ecw/customer-complaint/export-excel',
method: 'get',
params: query,
responseType: 'blob'
})
}
src/api/ecw/customerComplaintFollow.js 0 → 100644
View file @ be0a8d15
import request from '@/utils/request'
// 创建客户投诉跟进
export function createCustomerComplaintFollow(data) {
return request({
url: '/ecw/customer-complaint-follow/create',
method: 'post',
data: data
})
}
// 更新客户投诉跟进
export function updateCustomerComplaintFollow(data) {
return request({
url: '/ecw/customer-complaint-follow/update',
method: 'put',
data: data
})
}
// 删除客户投诉跟进
export function deleteCustomerComplaintFollow(id) {
return request({
url: '/ecw/customer-complaint-follow/delete?id=' + id,
method: 'delete'
})
}
// 获得客户投诉跟进
export function getCustomerComplaintFollow(id) {
return request({
url: '/ecw/customer-complaint-follow/get?id=' + id,
method: 'get'
})
}
// 获得客户投诉跟进分页
export function getCustomerComplaintFollowPage(query) {
return request({
url: '/ecw/customer-complaint-follow/page',
method: 'get',
params: query
})
}
// 导出客户投诉跟进 Excel
export function exportCustomerComplaintFollowExcel(query) {
return request({
url: '/ecw/customer-complaint-follow/export-excel',
method: 'get',
params: query,
responseType: 'blob'
})
}
src/utils/dict.js
View file @ be0a8d15
......@@ -70,7 +70,9 @@ export const DICT_TYPE = {
CUSTOMER_SOURCE: 'customer_source',
CUSTOMER_BALANCE: 'customer_balance',
CUSTOMER_TYPE: 'customer_type',
CUSTOMER_LEVEL: 'customer_level'
CUSTOMER_LEVEL: 'customer_level',
CUSTOMER_COMPLAINT_TYPE: 'customer_complaint_type',
CUSTOMER_COMPLAINT_STATUS: 'customer_complaint_status'
}
......
src/views/ecw/customerComplaint/index.vue 0 → 100644
View file @ be0a8d15
<template>
<div class="app-container">
<!-- 搜索工作栏 -->
<el-form :model="queryParams" ref="queryForm" size="small" :inline="true" v-show="showSearch" label-width="68px">
<el-form-item label="客户名称" prop="customerId">
<el-select v-model="queryParams.customerId" placeholder="请选择客户名称" clearable size="small">
<el-option v-for="customer in myFollowCustomerList" :key="customer.id" :value="customer.id"
:label="customer.name.join('|').join(customer.name)"/>
</el-select>
</el-form-item>
<el-form-item label="投诉类型" prop="type">
<el-select v-model="queryParams.type" placeholder="请选择投诉类型" clearable size="small">
<el-option v-for="dict in this.getDictDatas(DICT_TYPE.CUSTOMER_COMPLAINT_TYPE)"
:key="dict.value" :label="dict.label" :value="dict.value"/>
</el-select>
</el-form-item>
<el-form-item label="订单号" prop="orderId">
<el-input v-model="queryParams.orderId" placeholder="请输入订单号" clearable @keyup.enter.native="handleQuery"/>
</el-form-item>
<el-form-item label="提单号" prop="ladingbillId">
<el-input v-model="queryParams.ladingbillId" placeholder="请输入提单号" clearable @keyup.enter.native="handleQuery"/>
</el-form-item>
<el-form-item label="处理状态" prop="status">
<el-select v-model="queryParams.status" placeholder="请选择处理状态" clearable size="small">
<el-option v-for="dict in this.getDictDatas(DICT_TYPE.CUSTOMER_COMPLAINT_STATUS)"
:key="dict.value" :label="dict.label" :value="dict.value"/>
</el-select>
</el-form-item>
<el-form-item label="投诉编号" prop="code">
<el-input v-model="queryParams.code" placeholder="请输入投诉编号" clearable @keyup.enter.native="handleQuery"/>
</el-form-item>
<el-form-item label="创建时间">
<el-date-picker v-model="dateRangeCreateTime" style="width: 240px" value-format="yyyy-MM-dd"
type="daterange" range-separator="-" start-placeholder="开始日期" end-placeholder="结束日期" />
</el-form-item>
<el-form-item>
<el-button type="primary" icon="el-icon-search" @click="handleQuery">搜索</el-button>
<el-button icon="el-icon-refresh" @click="resetQuery">重置</el-button>
</el-form-item>
</el-form>
<!-- 操作工具栏 -->
<el-row :gutter="10" class="mb8">
<el-col :span="1.5">
<el-button type="primary" plain icon="el-icon-plus" size="mini" @click="handleAdd"
v-hasPermi="['ecw:customer-complaint:create']">新增</el-button>
</el-col>
<el-col :span="1.5">
<el-button type="warning" plain icon="el-icon-download" size="mini" @click="handleExport" :loading="exportLoading"
v-hasPermi="['ecw:customer-complaint:export']">导出</el-button>
</el-col>
<right-toolbar :showSearch.sync="showSearch" @queryTable="getList"></right-toolbar>
</el-row>
<!-- 列表 -->
<el-table v-loading="loading" :data="list">
<el-table-column label="客户名称" align="center" >
<template slot-scope="scope">
<div>{{ formatCustomerName(scope.row.customerId) }}</div>
</template>
</el-table-column>
<el-table-column label="投诉类型" align="center" prop="type">
<template slot-scope="scope">
<dict-tag :type="DICT_TYPE.CUSTOMER_COMPLAINT_TYPE" :value="scope.row.type" />
</template>
</el-table-column>
<el-table-column label="订单号" align="center" prop="orderId" />
<el-table-column label="提单号" align="center" prop="ladingbillId" />
<el-table-column label="投诉内容" align="center" prop="content" />
<el-table-column label="处理状态" align="center" prop="status">
<template slot-scope="scope">
<dict-tag :type="DICT_TYPE.CUSTOMER_COMPLAINT_STATUS" :value="scope.row.status" />
</template>
</el-table-column>
<el-table-column label="创建时间" align="center" prop="createTime" width="180">
<template slot-scope="scope">
<span>{{ parseTime(scope.row.createTime) }}</span>
</template>
</el-table-column>
<el-table-column label="操作" align="center" class-name="small-padding fixed-width">
<template slot-scope="scope">
<el-button size="mini" type="text" icon="el-icon-edit" @click="handleUpdate(scope.row)"
v-hasPermi="['ecw:customer-complaint:update']">修改</el-button>
<el-button size="mini" type="text" icon="el-icon-delete" @click="handleDelete(scope.row)"
v-hasPermi="['ecw:customer-complaint:delete']">删除</el-button>
</template>
</el-table-column>
</el-table>
<!-- 分页组件 -->
<pagination v-show="total > 0" :total="total" :page.sync="queryParams.pageNo" :limit.sync="queryParams.pageSize"
@pagination="getList"/>
<!-- 对话框(添加 / 修改) -->
<el-dialog :title="title" :visible.sync="open" width="500px" append-to-body>
<el-form ref="form" :model="form" :rules="rules" label-width="80px">
<el-form-item label="客户名称" prop="customerId">
<el-select v-model="form.customerId" placeholder="请选择客户名称">
<el-option label="请选择字典生成" value="" />
</el-select>
</el-form-item>
<el-form-item label="投诉类型" prop="type">
<el-select v-model="form.type" placeholder="请选择投诉类型">
<el-option v-for="dict in this.getDictDatas(DICT_TYPE.CUSTOMER_COMPLAINT_TYPE)"
:key="dict.value" :label="dict.label" :value="parseInt(dict.value)" />
</el-select>
</el-form-item>
<el-form-item label="订单号" prop="orderId">
<el-input v-model="form.orderId" placeholder="请输入订单号" />
</el-form-item>
<el-form-item label="提单号" prop="ladingbillId">
<el-input v-model="form.ladingbillId" placeholder="请输入提单号" />
</el-form-item>
<el-form-item label="投诉内容" prop="content">
<el-input v-model="form.content" type="textarea" placeholder="请输入内容" />
</el-form-item>
<el-form-item label="处理状态" prop="status">
<el-select v-model="form.status" placeholder="请选择处理状态">
<el-option v-for="dict in this.getDictDatas(DICT_TYPE.CUSTOMER_COMPLAINT_STATUS)"
:key="dict.value" :label="dict.label" :value="parseInt(dict.value)" />
</el-select>
</el-form-item>
</el-form>
<div slot="footer" class="dialog-footer">
<el-button type="primary" @click="submitForm">确 定</el-button>
<el-button @click="cancel">取 消</el-button>
</div>
</el-dialog>
</div>
</template>
<script>
import { createCustomerComplaint, updateCustomerComplaint, deleteCustomerComplaint, getCustomerComplaint, getCustomerComplaintPage, exportCustomerComplaintExcel } from "@/api/ecw/customerComplaint";
import { getMyFlowCustomerList } from "@/api/ecw/customer";
export default {
name: "CustomerComplaint",
components: {
},
data() {
return {
// 遮罩层
loading: true,
// 导出遮罩层
exportLoading: false,
// 显示搜索条件
showSearch: true,
// 总条数
total: 0,
// 客户投诉列表
list: [],
// 弹出层标题
title: "",
// 是否显示弹出层
open: false,
dateRangeCreateTime: [],
// 查询参数
queryParams: {
pageNo: 1,
pageSize: 10,
customerId: null,
type: null,
orderId: null,
ladingbillId: null,
status: null,
adminId: null,
code: null,
},
// 表单参数
form: {},
// 表单校验
rules: {
customerId: [{ required: true, message: "客户名称不能为空", trigger: "change" }],
},
myFollowCustomerList: []
};
},
created() {
this.getList();
// 获得邮件账号
getMyFlowCustomerList().then(response => {
this.myFollowCustomerList = response.data;
})
},
methods: {
/** 查询列表 */
getList() {
this.loading = true;
// 处理查询参数
let params = {...this.queryParams};
this.addBeginAndEndTime(params, this.dateRangeCreateTime, 'createTime');
// 执行查询
getCustomerComplaintPage(params).then(response => {
this.list = response.data.list;
this.total = response.data.total;
this.loading = false;
});
},
/** 取消按钮 */
cancel() {
this.open = false;
this.reset();
},
/** 表单重置 */
reset() {
this.form = {
id: undefined,
customerId: undefined,
type: undefined,
orderId: undefined,
ladingbillId: undefined,
content: undefined,
status: undefined,
};
this.resetForm("form");
},
/** 搜索按钮操作 */
handleQuery() {
this.queryParams.pageNo = 1;
this.getList();
},
/** 重置按钮操作 */
resetQuery() {
this.dateRangeCreateTime = [];
this.resetForm("queryForm");
this.handleQuery();
},
/** 新增按钮操作 */
handleAdd() {
this.reset();
this.open = true;
this.title = "添加客户投诉";
},
/** 修改按钮操作 */
handleUpdate(row) {
this.reset();
const id = row.id;
getCustomerComplaint(id).then(response => {
this.form = response.data;
this.open = true;
this.title = "修改客户投诉";
});
},
/** 提交按钮 */
submitForm() {
this.$refs["form"].validate(valid => {
if (!valid) {
return;
}
// 修改的提交
if (this.form.id != null) {
updateCustomerComplaint(this.form).then(response => {
this.$modal.msgSuccess("修改成功");
this.open = false;
this.getList();
});
return;
}
// 添加的提交
createCustomerComplaint(this.form).then(response => {
this.$modal.msgSuccess("新增成功");
this.open = false;
this.getList();
});
});
},
/** 删除按钮操作 */
handleDelete(row) {
const id = row.id;
this.$modal.confirm('是否确认删除客户投诉编号为"' + id + '"的数据项?').then(function() {
return deleteCustomerComplaint(id);
}).then(() => {
this.getList();
this.$modal.msgSuccess("删除成功");
}).catch(() => {});
},
/** 导出按钮操作 */
handleExport() {
// 处理查询参数
let params = {...this.queryParams};
params.pageNo = undefined;
params.pageSize = undefined;
this.addBeginAndEndTime(params, this.dateRangeCreateTime, 'createTime');
// 执行导出
this.$modal.confirm('是否确认导出所有客户投诉数据项?').then(() => {
this.exportLoading = true;
return exportCustomerComplaintExcel(params);
}).then(response => {
this.$download.excel(response, '${table.classComment}.xls');
this.exportLoading = false;
}).catch(() => {});
},
/** 格式化邮件账号 */
formatCustomerName(customerId) {
for (const customer of this.myFollowCustomerList) {
if (customer.id === customerId) {
return customer.name;
}
}
return '找不到客户：' + customerId;
}
}
};
</script>
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